BengalBet Privacy Policy

1 Introduction

BengalBet ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform at bengalbet.today. This Privacy Policy explains how BengalBet collects, uses, stores, and protects your personal data when you register an account, make a deposit, play games, or interact with our platform in any way.

By registering a BengalBet account or using any of our services, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use BengalBet's services.

This Privacy Policy applies to all players in Bangladesh and covers all data collected through the BengalBet website and mobile application. We review and update this policy regularly to reflect changes in our practices and applicable laws.

2 Data We Collect

BengalBet collects the following categories of personal data from players:

BengalBet only collects data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.

3 How We Collect Your Data

BengalBet collects personal data through the following channels:

• Registration form: When you create a BengalBet account, you provide your name, date of birth, email address, and phone number directly.
• KYC verification: When we ask you to verify your identity, you may submit copies of government-issued identification documents.
• Deposits and withdrawals: When you make a payment, your payment account details and transaction data are recorded.
• Platform usage: BengalBet automatically collects technical and usage data as you navigate the platform, including your IP address, device information, and gameplay activity.
• Cookies and tracking technologies: BengalBet uses cookies and similar technologies to collect data about how you use the platform. See Section 8 for full details.
• Customer support interactions: When you contact our support team, the content of your communications is recorded for quality assurance and dispute resolution purposes.

4 How We Use Your Data

BengalBet uses your personal data for the following purposes:

• Account management: To create and maintain your BengalBet account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Legal compliance: To meet our obligations under anti-money laundering (AML) regulations, age verification requirements, and other applicable laws.
• Fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and abuse of our bonus system.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Responsible gaming: To monitor gameplay patterns and identify players who may need support with problem gambling.
• Platform improvement: To analyse usage data and improve the performance, design, and features of the BengalBet platform.
• Marketing communications: To send you promotional offers and updates, where you have given your consent to receive such communications. You can opt out at any time.

5 Data Sharing

BengalBet does not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted third parties in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies and data protection obligations.
• Identity verification providers: Third-party KYC services may receive copies of your identification documents to verify your age and identity. These providers are contractually bound to handle your data securely.
• Regulatory authorities: BengalBet may be required by law to share player data with government agencies, regulators, or law enforcement bodies. We will only do so when legally obligated.
• Fraud prevention services: We may share technical data such as IP addresses and device fingerprints with fraud detection services to protect the platform and all players.
• Game providers: Third-party game studios that supply games on BengalBet may receive anonymised gameplay data for the purpose of game performance monitoring. No personally identifiable information is shared with game providers.

All third parties with whom BengalBet shares data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the one for which it was shared.

6 Data Retention

BengalBet retains your personal data for as long as your account is active and for a period after account closure as required by law. The specific retention periods we apply are as follows:

• Account and identity data: Retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for two years from the date of the last interaction.
• Technical and usage data: Retained for up to 12 months from the date of collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, plus one year after unsubscription.

When data is no longer required for the purposes for which it was collected and no legal retention obligation applies, BengalBet will securely delete or anonymise it. You may request early deletion of your data subject to our legal retention obligations — see Section 9 for details.

7 Data Security

BengalBet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure.

• All data transmitted between your device and BengalBet's servers is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption.
• Player passwords are stored as salted cryptographic hashes. BengalBet staff cannot view your password in plain text.
• Access to personal data is restricted to authorised personnel on a need-to-know basis. All access is logged and regularly audited.
• BengalBet's servers are hosted in secure data centres with physical access controls, fire suppression systems, and 24/7 monitoring.
• We conduct regular security assessments and penetration tests to identify and address vulnerabilities in our systems.
• In the event of a data breach, BengalBet has an incident response plan in place to contain the breach, notify affected players, and report to relevant authorities as required by law.

While BengalBet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

8 Cookies and Tracking Technologies

BengalBet uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. Cookies help us keep you logged in, remember your preferences, and understand how players use the platform.

BengalBet uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Preference cookies: Remember your settings and preferences, such as your preferred language and display options.
• Analytics cookies: Help us understand how players navigate the platform so we can improve performance and user experience. Analytics data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

BengalBet does not use advertising cookies or third-party tracking cookies that follow your activity across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the BengalBet platform.

9 Your Privacy Rights

As a BengalBet player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within 30 days.

• Right of access: You can request a copy of all personal data BengalBet holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request deletion of your personal data, subject to our legal retention obligations. We cannot delete data that we are legally required to retain.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to object: You can object to the processing of your personal data for direct marketing purposes at any time. You can also unsubscribe from marketing emails using the link in any email we send you.
• Right to withdraw consent: Where we process your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10 Minors and Child Protection

BengalBet's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a BengalBet account or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, BengalBet will promptly investigate, close the account, delete all associated personal data, and return any deposited funds to the payment method used. We take child protection seriously and will always act quickly in these situations.

11 Changes to This Privacy Policy

BengalBet reviews this Privacy Policy regularly and may update it from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, BengalBet will notify registered players via email or an in-platform notification at least 14 days before the changes take effect. Your continued use of BengalBet after any update constitutes your acceptance of the revised Privacy Policy.

We recommend bookmarking this page and checking it periodically. The current version of the BengalBet Privacy Policy is always available at bengalbet.today/privacy-policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way BengalBet handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.